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Refund and Returns Policy

Refund and Return Policy

At Freshbydotun, our top priority is customer satisfaction. To ensure this, we have established the following refund and return policy:

Return Period:

  • You can return any items purchased from Freshbydotun within 14 days from the date of receipt for an exchange or a full refund, provided they meet the following conditions.

Conditions for Return:

  • The item must be unworn, unused, and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • We will not accept items that are washed, soiled, damaged, or altered.

Exclusions:

  • All sale items are FINAL SALE and cannot be exchanged or returned.
  • Custom-made or personalized items are not eligible for returns.

Return Shipping:

  • You are responsible for the cost of return shipping. We recommend that you use a trackable shipping service or consider purchasing shipping insurance as we cannot guarantee that we will receive your return.
  • Original shipping costs are non-refundable.

Refunds:

  • Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.
  • If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges:

  • If you need to exchange an item for a different size or color, please send an email to info@freshbydotunlondon.com and return the item to our address.
  • Availability of the replacement item is not guaranteed.

Late or Missing Refunds:

  • If you have not received your refund, please check with your bank or credit card company, as it may take some time for the refund to be posted officially.
  • If you have done this and still have not received your refund, please contact us at info@freshbydotunlondon.com.

Modifications:

  • Freshbydotun reserves the right to change this policy at any time without prior notice. The policy that will apply to your order will be the one on www.freshbydotunlondon.com at the time your order was placed.

If you need further information or clarification, please do not hesitate to contact our team at info@freshbydotunlondon.com.