{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=57"},"modified":"2023-09-02T17:35:40","modified_gmt":"2023-09-02T16:35:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/freshbydotunlondon.com\/index.php\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1693670313991{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #000000 !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”]\n

FAQ’s<\/h1>\n

Most frequently asked questions<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Ordering & Payment<\/strong><\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”How do I place an order?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]First, select your desired size and quantity, then click ‘Add to Cart’ and proceed to checkout once you’re done shopping.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you ship internationally?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]Currently, we only offer shipping within the UK. Stay tuned for updates on international shipping![\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Delivery & Shipping<\/strong><\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”How long does delivery take?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]For UK deliveries, our standard delivery typically takes 3-5 business days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you ship internationally?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]Currently, we only offer shipping within the UK. Stay tuned for updates on international shipping![\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Returns & Refunds<\/strong><\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”What is your return policy?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]We offer a 14-day return window for items in their original condition. Please refer to our full Return Policy<\/a> for more details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I initiate a return?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]To initiate the return process, kindly get in touch with our customer service team the your oder information at [info@freshbydotunlondon.com].[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Products<\/strong><\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”How do I know which size to order?” tab_id=”1693671317779-e758dc90-cd95″][vc_column_text]We have a comprehensive size guide available on our website. If you’re still uncertain, feel free to contact us for recommendations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there any special care instructions for Freshbydotun garments?” tab_id=”1693671317791-bba44019-b51a”][vc_column_text]Generally, we recommend gentle washing and avoiding excessive heat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What materials are Freshbydotun garments made from?” tab_id=”1693671576018-1b78f981-3197″][vc_column_text]Freshbydotun prides itself on using high-quality materials sourced both locally and internationally. The specific material for each garment can be found in its product description.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pre-order items that are not yet available?” tab_id=”1693671658149-5eef641e-44bc”][vc_column_text]Certain items might be available for pre-order. These will be clearly marked on our website, along with the expected release date.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I saw an item on your social media but can’t find it on the website. How can I purchase it?” tab_id=”1693671659214-ce038af7-096a”][vc_column_text]Our stock moves quickly due to high demand. If an item you’ve seen is no longer available online, it may have sold out. However, we frequently restock popular items, so keep an eye on our website or subscribe to our newsletter for updates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer customizations or personalizations on any products?” tab_id=”1693671660068-5f5edc24-dc47″][vc_column_text]Our website showcases a curated selection of designs. For bespoke inquiries or special customizations, please contact our customer service team at info@freshbydotunlondon.com[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

General Enquiries<\/strong><\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ style=”style2″][vc_tta_section title=”How can I stay updated with the latest from Freshbydotun?” tab_id=”1693671975148-80c185da-a68a”][vc_column_text]Stay updated on our latest releases, offers, and news by subscribing to our newsletter and following us on social media.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I saw an item on your social media but can’t find it on the website. How can I purchase it?” tab_id=”1693671975160-3c0bc70f-16c2″][vc_column_text]Please direct all press and media inquiries to [info@freshbydotunlondon.com] for further assistance.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]\n
Contact<\/h6>\n[\/vc_column_text][vc_column_text]\n

Still have questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContact Us<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1693670313991{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #000000 !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”] FAQ’s Most frequently asked questions [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text] Ordering & Payment [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”0″ collapsible_all=”true” style=”style2″][vc_tta_section title=”How do I place an order?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]First, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"aioseo_notices":[],"acf":[],"_links":{"self":[{"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/pages\/57"}],"collection":[{"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":12,"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":4405,"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions\/4405"}],"wp:attachment":[{"href":"https:\/\/freshbydotunlondon.com\/index.php\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}